Affiliation:
1. Kherson State University,
Abstract
The advisability of modifying the content of “Office Computer Technologies” discipline is reflected in this article by introducing “Development of chatbots with the help of free online development frameworks” topic implementation. The choice of this educational topic is due to the fact that a chatbot is one of the most promising information and communication tools to improve the efficiency of companies. The use of chatbots is one of the most relevant modern ways of communicating with users of mobile devices, which allows companies to reduce marketing costs and the cost of promoting their products and services. The implementation of chatbots can significantly speed up the process of interaction with customers; knowledge and skills in this technology are currently a popular competence for IT professionals in the business environment. The result of studying this topic while studying “Office Computer Technologies” discipline by students is the development of a bot-consultant to work in the Telegram platform, which provides brief information and answers to the company's activities. The implementation of “Development of chatbots with the help of free online development frameworks” topic to the content of “Office Computer Technologies” discipline corresponds to the main focus of educational programs of “Software Engineering”, “Computer Science” and “Information systems and technologies” of the first (bachelor) level of education. The experience of working with students of Kherson State University to study “Development of chatbots with free online resources” topic and the results of the pedagogical experiment showed that it can be successfully implemented into “Office Computer Technology” training course for bachelors - 121 “Software Engineering”, 122 “Computer Science”, 126 “Information Systems and Technologies”, as well as students of related specialties in order to motivate them to solve professional problems and to form research competences.
Publisher
Borys Grinchenko Kyiv University
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