Evolving Best Practices in Crisis Communication: Examining U.S. Higher Education’s Responses to the COVID-19 Pandemic-Reference-Cited by-同舟云学术

Evolving Best Practices in Crisis Communication: Examining U.S. Higher Education’s Responses to the COVID-19 Pandemic

Published:2021-10 Issue:3 Volume:4 Page:451-484
ISSN:2576-0025
Container-title:Journal of International Crisis and Risk Communication Research
language:en
Short-container-title:JICRCR

Author:

Liu Brooke¹^ORCID,Lim JungKyu Rhys¹^ORCID,Shi Duli¹,Edwards America²^ORCID,Islam Khairul³^ORCID,Sheppard Ronisha³,Seeger Matthew³^ORCID

Affiliation:

1. University of Maryland, College Park

2. University of California, Santa Barbara

3. Wayne State University

Abstract

The COVID-19 pandemic started in January 2020 and has rapidly spread around the globe. Among the institutions at the forefront of responding to COVID-19 are U.S. colleges and universities. These institutions frequently face crises, but they have not always managed these episodes successfully. Given the gravity of the pandemic, best practices research can help higher education institutions combat public health crises and other threats. This study examines and assesses the crisis communication of U.S. colleges and universities in response to the COVID-19 pandemic using the best practices framework. Findings indicate that higher education institutions have employed communication consistent with best practices, with some important modifications. Findings also answer calls to contextualize crisis communication best practices within specific organizational contexts and as a values-based framework.

Publisher

Nicholson School of Communication, UCF

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