Total Quality Management Practices in Boosting Performance of Corporate Hospitals - A Study

Abstract

The Healthcare industry is on its boom in the city of Hyderabad. People not only from various cities of India but also from foreign countries come to Hyderabad for their medical treatment. There are various corporate Hospitals in the city catering to the needs of the people. The management of the Corporate Hospitals being very keen about delivering quality services is maintaining a quality department. Total Quality Management Practices are adopted as one of the ways to ensure quality. The present study is conducted in five Corporate Hospitals of the city to know whether Total Quality Management Practices has any effect on the Organizational Performance of the Hospitals. The data was collected in the form of responses from nurses, doctors, supporting and admin staff of the Hospitals by stratified random sampling method. It was found that there is a positive influence of the total quality management practices on the performance of the Hospitals.