THE RELATIONSHIP AND THE IMPACT OF REMOTE WORK ARRANGEMENTS ON FREIGHT FORWARDERS’ JOB PERFORMANCE, SATISFACTION, AND MOTIVATION

Abstract

Remote work arrangements have become a critical argument both for employees and employers, particularly during the COVID-19 coronavirus crisis. The continuity of remote work arrangements has come into question as the pandemic disease diminished. Several industries and companies have recognized the advantages of remote work and made remote or flexible work a permanent part of their operations. Additionally, certain employees, perceiving the more favorable conditions provided by remote work, have refused to return to the office or have requested permanent remote work arrangements. Still, many employers are still questioning the pros and cons of remote work. In this context, this research focuses on freight forwarder employees who are assumed to be adaptable to work remotely due to the nature of their work. The research aims to determine current working arrangements and the effect of working remotely on the productivity, satisfaction, and motivation of freight forwarders. Data on these variables were collected through an online survey. All participants were individuals working for private companies in the freight forwarding industry. In an effort to minimize cultural impacts, companies located in Turkey have been chosen as the main sampling in the study. Through statistical analysis, the impact and factors influencing remote work arrangements on employee performance are explored. The effects and relationships between job performance, job motivation, job satisfaction, and work arrangement were examined by regression, correlation, and mediation analysis methods. Revealed findings present significant results for employers aiming to measure the effectiveness of remote work practices and policies.