Assessing Patient Satisfaction with Medical Services: A Quantitative Study in a Private Clinic in Constanta, Romania

Abstract

Abstract Medical services refers to the range of health care services and treatments provided to individuals in order to promote, maintain or restore their physical and mental well-being. Patient satisfaction refers to the degree to which patients are satisfied with their healthcare experiences. It is a subjective measure that reflects patients’ opinions and perceptions of the health services they receive. The purpose of the research is therefore to test the patient’s satisfaction with medical services in the respective clinic, taking into account the essential aspects that emerged after consulting the specialized literature on patient satisfaction. The research methodology provides for the use of a quantitative method, namely the questionnaire, which also represents personal contribution to the development of knowledge in the respective field. The questionnaire has 25 questions and is addressed it to a number of 50 patients of a private clinic in Constanta, Romania,.