Consumer intentions to purchase on foreign multi-sided digital platforms: a context of the COVID-19 pandemic†

Abstract

Abstract Objectives To explore the determinants of consumer purchase intentions on foreign multi-sided e-commerce platforms (MSPs) within the context of the COVID-19 pandemic. Methods applied The study relies on a survey of a representative sample of 810 Poles. Partial least squares structural equation modeling (PLS-SEM) was applied to analyze the data. Findings The study confirms the influence of the perceived usefulness and legal protection of online purchases, changes in retailers’ activity during the pandemic, and perceived value of purchases on a MSP on purchase intentions. Originality/value The article provides insight into consumer online behavior, i.e., determinants of the intention to purchase via MSPs, including those not extensively studied yet. It also takes into account the context of the COVID-19 pandemic. This study's results may be valuable both from the prism of its contribution to the literature on consumer behavior and to business practitioners.