Servitization as a Concept for Managing the Development of Small and Medium-sized Enterprises-Reference-Cited by-同舟云学术

Servitization as a Concept for Managing the Development of Small and Medium-sized Enterprises

Published:2018-12-01 Issue:2 Volume:22 Page:80-94
ISSN:2299-193X
Container-title:Management
language:en
Short-container-title:

Author:

Lachiewicz Stefan¹,Matejun Marek¹,Pietras Paweł²,Szczepańczyk Maciej²

Affiliation:

1. Lodz University of Technology , Faculty of Management and Production Engineering Poland

2. Ph.D. Lodz University of Technology , Faculty of Management and Production Engineering Poland

Abstract

Summary The aim of the article is to present the key features, stages, advantages and threats of servitization as a concept for managing the development of small and medium-sized enterprises. A literature review and empirical research carried out in the form of a case study of the medium-sized company Mikomax sp. z o.o. from Poland served to achieve the aim of the article. The obtained results indicate a significant role of servitization in the development of the analyzed company. A phased approach to the implementation of this concept has been identified, requiring a number of changes to be made in the management systems of the enterprise. Servitization is a source of strategic, marketing and financial benefits for the company, and the management plans to further develop servitization activities aimed at expanding its market offer and building a sustainable competitive advantage.

Publisher

Walter de Gruyter GmbH

Subject

General Medicine

Link

https://www.sciendo.com/pdf/10.2478/manment-2018-0024

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