Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation

Author:

El Dardery Ola I.S.1,Gomaa Ismail2,Rayan Adel R. M.3,Frendy 4,Khayat Ghada El5,Sabry Sara H.6

Affiliation:

1. 1 School of International Business, Faculty of International Business and Humanities , Egypt Japan University of Science and Technology , Alexandria , Egypt

2. 2 School of International Business, Faculty of International Business and Humanities , Egypt Japan University of Science and Technology, and Faculty of Commerce, Alexandria University , Alexandria , Egypt

3. 3 School of International Business, Faculty of International Business and Humanities , Egypt Japan University of Science and Technology , Alexandria , Egypt

4. 4 Graduate School of Management, Business School, NUCB, Nagoya , Aichi , Japan

5. 5 Faculty of Commerce , Alexandria University , Alexandria , Egypt

6. 6 School of International Business, Faculty of International Business and Humanities , Egypt Japan University of Science and Technology , Alexandria , Egypt

Abstract

Abstract Background Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature. Objectives This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and a Fuzzy Technique for Order Performance by Similarity to Ideal Solution (Fuzzy TOPSIS). Methods/Approach Three research instruments were distributed to kaizen experts to allocate kaizen benefits into the four BSC perspectives. The best measures of kaizen benefits were determined by employing the Fuzzy TOPSIS technique. Results The results present a kaizen performance evaluation system where the benefits were allocated into the four BSC perspectives, and the best measure for each kaizen benefit was chosen using fuzzy TOPSIS. Conclusions The research contributes to the literature by proposing a kaizen measurement system that will pair each benefit of using kaizen with BSC perspectives and measures, thus expanding the advantages of adopting kaizen to any sector or industry.

Publisher

Walter de Gruyter GmbH

Subject

Management of Technology and Innovation,Economics, Econometrics and Finance (miscellaneous),Information Systems,Management Information Systems

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