1. Interlibrary loan—reference collaboration: filling hard-to-find faculty requests;Bean;Journal of Interlibrary Loan, Document Delivery and Electronic Reserve,2011
2. Interlibrary loan is the new reference: reducing barriers, providing access and refining services;Buchanan;Interlending and Document Supply,2009
3. Self-service interlibrary loan;Burk;The Reference Librarian,2006
4. What’s wrong with collaborative digital reference?;Coffman;American Libraries,2002
5. Ending the turf war: circulation, reference and instruction on one team;Johnson;The Journal of Access Services,2011