How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store

Author:

EVERARD ANDREA1,GALLETTA DENNIS F.2

Affiliation:

1. a University of Delaware

2. b University of Pittsburgh

Publisher

Informa UK Limited

Subject

Information Systems and Management,Management Science and Operations Research,Computer Science Applications,Management Information Systems

Reference71 articles.

1. Anderson, N.H. Averaging versus adding as a stimulus-combination rule in impression formation. Journal of Experimental Psychology, 70, 4 (1965), 394-400.

2. Asch, S.E. Forming impressions of personality. Journal of Abnormal and Social Psychology, 41 (1946), 258-290.

3. Bailey, J., and Bakos, Y. An exploratory study of the emerging role of electronic intermediaries. International Journal of Electronic Commerce, 1, 3 (Spring 1997), 7-20.

4. Baker, J.; Parasuraman, A.; Grewal, D.; and Voss, G.B. The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing, 66, 2 (April 2002), 120-141.

5. Baron, R.A., and Byrne, D. Social Psychology: Understanding Human Interaction, 7th ed. Needham Heights, MA: Allyn and Bacon, 1994.

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