A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking-Reference-Cited by-同舟云学术

A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking

Published:2010-04 Issue:4 Volume:26 Page:219-252
ISSN:0742-1222
Container-title:Journal of Management Information Systems
language:en
Short-container-title:Journal of Management Information Systems

Author:

Tallon Paul P.¹

Affiliation:

1. a David D. Lattanze Center for Information Value at the Joseph A. Sellinger, S.J., School of Business, Loyola University, Baltimore, Maryland

Publisher

Informa UK Limited

Subject

Information Systems and Management,Management Science and Operations Research,Computer Science Applications,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.2753/MIS0742-1222260408

Reference63 articles.

1. Allon, G., and Gurvich, I., Competition in large-scale service systems: Do waiting time standards matter? Working Paper, Managerial Economics and Decision Sciences Department, Northwestern University, Evanston, IL, 2007.

2. Customer satisfaction, market share, and profitability: Findings from Sweden;E. Anderson;Journal of Marketing,1994

3. Customer satisfaction and shareholder value;E. Anderson;Journal of Marketing,2004

4. An interdisciplinary perspective on IT services management and service science;I. Bardhan;Journal of Management Information Systems,2010

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