1. Williams, K.Y., and O'Reilly, C.A. Demography and diversity in organizations. In B.M. Staw and R.M. Sutton (eds.), Research in Organizational Behavior. Stamford, CT: JAI Press, 1998, pp. 77-140.
2. Yin, R.K. Case Study Research: Design and Methods. Newbury Park, CA: Sage, 2002.
3. Zigurs, I., and Buckland, B.K. A theory of task/technology fit and group support systems effectiveness. MIS Quarterly, 22, 3 (1998), 313-334.
4. Qureshi, S., and Zigurs, I. Paradoxes and prerogatives in global virtual collaboration. Communications of the ACM, 44, 12 (2001), 85-88.
5. Rahim, M.A. Managing Conflict in Organizations. Westport, CT: Quorum Books, 2001.