Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
Author:
Affiliation:
1. a University of Munich, Germany
2. b Zicklin School of Business of Baruch College, City University of New York
3. c University of St. Gallen, Switzerland
Publisher
Informa UK Limited
Subject
Information Systems and Management,Management Science and Operations Research,Computer Science Applications,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.2753/MIS0742-1222280303
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