The use of mobile applications in logistics of services

Abstract

The article focuses on the importance of mobile applications in enterprises with a focus on logistics in the service sector. In the theoretical part, individual software applications in the field of occupational health and safety, fire protection, which are used in Slovakia and the Czech Republic are clearly described. The article contains a brief overview of the legislative regulations on the basis of which the obligations for management decisions in enterprises arise. A telephone survey was conducted in 110 micro, small and medium-sized enterprises between 2022 and 2023 in order to determine the use of software solutions in ensuring the fulfilment of obligations in the field of occupational safety and health and fire protection. To collect data, research questions were set and a questionnaire was developed, which included 6 merit questions, identification questions and a specific question aimed at finding out the prioritisation of the most preferred mobile application features in the study area. The questions were closed-ended, with options where the respondent could choose only one answer. SPSS for Windows version 21.0 was used for statistical analysis and processing of the collected data. We used methods of statistical description, analysed using relative abundance, arithmetic mean, standard deviation and median. At the level of statistical inference, we used chi-square goodness-of-fit tests to analyse categorical variables. We also used nonparametric tests, Friedman analysis of variance, 3D pie charts, and 3D group bar charts. We found that business representatives had a significantly higher preference for the functionality "record of initial and recurrent BOZP and PO training", followed by the second most preferred functionality "OSH inspections and fire prevention inspections". The research focused on logistics enterprises.