Challenges in remote versus clinical pain diagnoses for an orthodontic patient during the 2020 COVID-19 crisis

Abstract

Challenges arose in ascertaining accurate diagnoses for patients via remote phone triage during the COVID-19 crisis in 2020. We report on a case that highlights possible pitfalls in remote consultation versus chairside contact in making clinical diagnoses and illustrates a complication that may arise in orthodontic patients who have not been seen for an extended period of time. CPD/Clinical Relevance: This case illustrates an extreme example of a complication of fixed appliance orthodontic treatment and the difficulties and challenges of remote telephone consultations.