1. What is our duty to a “hateful” patient? Differing approaches to a disruptive dialysis patient;Levine;Am J Kidney Dis,1999
2. Managing disruptive patients;Mason;Dial Transplant,1992
3. Shared decision-making in the appropriate initiation of and withdrawal from dialysis,2000
4. Working with noncompliant and abusive patients,1994
5. The use of mediation to manage patient-staff conflict in the dialysis clinic;Johnstone;Adv Ren Replace Ther,1997