1. The Principles of Scientific Management;Taylor,1911
2. Out of the Crisis;Deming,1982
3. Quality Control Handbook;Juran,1951
4. Using process elicitation and validation to understand and improve chemotherapy ordering and delivery;Mertens;Jt Comm J Qual Patient Saf,2012
5. Using computer simulation to study nurse-to-patient ratios in an emergency department;Henneman;J Nurs Adm,2015