Mental Workload of Local vs Remote Operator in Human-Machine Interaction Case Study

Abstract

Since late 2019, a novel Coronavirus disease 2019 (COVID-19) has spread globally. As a result, businesses were forced to send their workforce into remote working, wherever possible. While research in this area has seen an increase in studying and developing technologies that allow and support such remote working style, not every sector is currently prepared for such a transition. Especially the manufacturing sector has faced challenges in this regard. In this paper, the mental workload of two groups of participants is studied during a human-robot interaction task. Participants were asked to bring a robotised cell used in a dispensing task to full production by tuning system parameters. After the experiment, a self-assessment of the participants’ perceived mental workload using the NASA Task Load Index (NASA-TLX) was used. The results show that remote participants tend to have lower perceived workload compared to the local participants.