Improving Physician Electronic Health Record Usability and Perception Through Personalized Coaching

Abstract

The relationship between poor EHR training and subsequent poor usability is increasingly being recognized. We utilized objective EHR audit log data to personalize EHR training with the goal of improving EHR usability and to identify changes in physician perceptions pre- and post-intervention. We found that time in the system and Pajama time decreased post-coaching intervention. Different physician perceptions were reported pre- and post-coaching. Overall, personalized EHR coaching improved the usability and perceptions of physicians.