Digital workplace: A conceptual model for better performance in the IT industry

Abstract

BACKGROUND: Designing the future workplace as flexible and location independent is one of the actions every leader can take for better performance at individual or organizational levels. OBJECTIVE: The study aims to provide a deep understanding of the concept of a digital workplace, identifies its key components/digital tools from selected IT companies, create a digital workplace as a conceptual model and analyze how it (DWP) impacts the performance of the organization and its employees in the IT industry. METHODS: The survey was conducted through a structured questionnaire from 500 IT employees of the top 15 IT software service companies in Bengaluru. The percentage method was adopted to analyze the data to create a proposed conceptual model. RESULTS: The digital workplace, a conceptual model, was created based on the literature reviewed and the data collected from respondents of IT companies. The conceptual model included Digital workplace, Employees Efficiency, Engagement, Digital Competency, Employee, and organizational performance. The results showed that the digital workplace has a strong relationship with major digital components, which positively impact the organization’s performance in the IT industry. CONCLUSIONS: The proposed conceptual model showed how the digital workplace and other factors impact the organisation’s performance in the IT industry.