TOPSIS methods for probabilistic hesitant fuzzy multiple attribute group decision-making and application to performance evaluation of public charging service quality

Abstract

The performance evaluation of public charging service quality is frequently viewed as the multiple attribute group decision-making (MAGDM) issue. In this paper, an extended TOPSIS model is established to provide a new means to solve the performance evaluation of public charging service quality. The TOPSIS method integrated with FUCOM method in probabilistic hesitant fuzzy circumstance is applied to rank the optional alternatives and a numerical example for performance evaluation of public charging service quality is used to test the newly proposed method’s practicability with the comparison with other methods. The results display that the approach is uncomplicated, valid and simple to compute. The main results of this paper: (1) A novel PHF-TOPSIS method is proposed; (2) The extended TOPSIS method is developed in the probabilistic hesitant fuzzy environment; (3) The FUCOM method is used to obtain the attribute weight; (4) The normalization process of the original data has adapted the latest method to verify the precision; (5) The built models and methods are useful for other selection issues and evaluation issues.