Factors Affecting Family Caregivers’ Satisfaction During Virtual Care Visits

Abstract

There are 18 million caregivers in the US who are essential in the care process for patients to facilitate scheduling appointments, administer medication, and assist with care coordination. The objective of this study was to examine the facilitators and barriers to a positive virtual care experience for caregivers. examined the satisfaction levels among caregivers using a virtual care service at a Southeastern Medical Center in the U.S. We analyzed 231 virtual care visits completed by caregivers. We found that insurance status and medication prescription played a significant role in caregivers’ ratings of their virtual care experience. Caregivers reported that virtual care can improve their quality of life, while mixed opinions were reported with regard to the use of virtual care, and the quality of care provided.