TODO: A Core Ontology for Task-Oriented Dialogue Systems in Industry 4.0

Abstract

Nowadays, the demand in industry of dialogue systems to be able to naturally communicate with industrial systems is increasing, as they allow to enhance productivity and security in these scenarios. However, adapting these systems to different use cases is a costly process, due to the complexity of the scenarios and the lack of available data. This work presents the Task-Oriented Dialogue management Ontology (TODO), which aims to provide a core and complete base for semantic-based task-oriented dialogue systems in the context of industrial scenarios in terms of, on the one hand, domain and dialogue modelling and, on the other hand, dialogue management and tracing support. Furthermore, its modular structure, besides grouping specific knowledge in independent components, allows to easily extend each of the modules, attending the necessities of the different use cases. These characteristics allow an easy adaptation of the ontology to different use cases, with a considerable reduction of time and costs. So as to demonstrate the capabilities of the the ontology by integrating it in a task-oriented dialogue system, TODO has been validated in real-world use cases. Finally, an evaluation is also presented, covering different relevant aspects of the ontology.