Method for multiple attribute group decision making with single-valued neutrosophic number and applications to service quality evaluation of urban public transport

Abstract

In the process of urban development in our country, the traffic problem is a major problem that must be faced. At present, there are serious traffic jams in many cities, and with the use of a large number of private cars, the air environment in the cities is gradually deteriorated, which also brings a lot of energy consumption. Only by vigorously developing public transportation and encouraging and guiding citizens to choose the public transportation system as their travel mode can we give full play to the value of road resources. The service quality evaluation of urban public transport is viewed as the multiple attribute group decision making (MAGDM) issue. In this paper, the EDAS method is extended to the single-valued neutrosophic sets (SVNSs) setting to deal with MAGDM and the computational steps for all designs are listed. Finally, the service quality evaluation of urban public transport is given to demonstrate the SVNN-EDAS model and some good comparative analysis is done to demonstrate the SVNN-EDAS.