Smart algorithmic solutions for audience service quality evaluation for large-scale sports-events through harnessing interval neutrosophic EDAS and CRITIC Technique

Abstract

Sports events, as large-scale events that provide products and services, have received widespread attention for their economic benefits and influence. Event organizers expect to achieve high efficiency by providing high-quality products and services. The quality of competition products and services is mainly evaluated through the subjective feelings of the audience, and usually the audience’s evaluation of service quality is vague. Therefore, this article intends to establish an evaluation index system for the quality of spectator service in sports events, in order to provide a reasonable evaluation of the service products provided by sports event organizers. The audience service quality evaluation for large-scale sports-events is a MAGDM problems. Recently, the EDAS and CRITIC technique has been employed to cope with MAGDM issues. The interval neutrosophic sets (INSs) are employed as a tool for characterizing uncertain information during the audience service quality evaluation for large-scale sports-events. In this paper, the interval neutrosophic number EDAS (INN-EDAS) technique based on the Hamming distance and Euclid distance is founded to manage the MAGDM under INSs. The CRITIC technique is employed to obtain the weight information based on the Hamming distance and Euclid distance under INSs. Finally, a numerical case study for audience service quality evaluation for large-scale sports-events is employed to validate the proposed technique. The main contributions of this paper are proposed: (1) The INN-EDAS technique based on the Hamming distance and Euclid distance is founded to manage the MAGDM under INSs; (2) The CRITIC technique is employed to obtain the weight information based on the Hamming distance and Euclid distance under INSs; (3) a numerical case study for audience service quality evaluation for large-scale sports-events is employed to validate the proposed technique.