Effect of company-driven disability diversity initiatives: A multi-case study across industries

Abstract

BACKGROUND: Employers are increasingly seeking a competitive advantage through targeted hiring of people with disabilities. We conducted several case studies to learn more about companies that led in creating their own disability diversity initiatives. OBJECTIVE: In this article, we share insights emerging from case studies conducted across seven companies. We illustrate the motives, processes, and outcomes of these initiatives. METHODS: This study is built on the previously published case studies conducted across seven companies. We applied elements of consensual qualitative research (CQR) for the data collection and analyses before performing an in-depth qualitative content analysis using the data coded for each company, looking for commonalities and differences. RESULTS: Although practices differed, all companies experienced noted benefits. Committed leadership and complementary company values facilitated successful outcomes for initiatives. The strength or salience of disability-inclusive actions and practices appeared to moderate outcomes related to company performance, employee perceptions of the company, and cohesiveness. CONCLUSION: Company disability initiatives can yield positive impacts on company performance and culture. The practices we identified and their positive outcomes serve as beacons to other organizations that recognize disability as a valued part of company diversity.