The role of trust in the adoption of cooperative arrangement types in e-credentials markets

Abstract

The interest in digital identities has increased considerably in academia and practice in recent years. This can be seen by the many electronic identity projects worldwide and the numerous published studies that provide insightful narratives and descriptive case findings about success factors and barriers to the adoption of national authentication infrastructures. In this paper, we take a closer look to the role of trust on the design and implementation of a nation-wide e-credential market. We argue that trust in political and economic institutions can be an important factor to explain differences in the chosen cooperative arrangement which can range from monopolistic, purely state-controlled e-credential markets, to polypolistic, decentralized e-credential markets where also private vendors offer state recognized e-ID on their own or in partnership with the government. Following an inductive reasoning process, we develop three testable propositions which may inspire further empirical research and offer practitioners a new angle to rethink e-credential markets in the light of citizen trust in political and economic institutions.