Role-modelling, Decision-making and Conflict Resolution: Impact of Leadership and Management on Academic and Administrative Employees at a South African Higher Education Institution
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Published:2022-09-06
Issue:3
Volume:17
Page:281-307
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ISSN:1750-4554
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Container-title:African Journal of Business and Economic Research
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language:
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Short-container-title:AJBER
Abstract
The study aimed to address the management and its impact on the age and tenure cohort at a higher education institution. An overview of what constitutes the characteristics of managers as well as a discourse between leadership and management skills is provided. The study adopted a mixed method design comprising a quantitative approach for employees and a qualitative approach for line management leadership and executive management leadership. The total population for the quantitative method constituted 1874 academic and administrative employees with a targeted sample of 420. The study obtained a response rate of 312 out of 420 employees. The qualitative data collection tools for the management were semi-structured interviews and open-ended interviews of 12 out of 18 being the realised sample size. The study showed evidence of poor leadership and management qualities in relation to support, role-modelling, trust, critical decisions, and self-management which may have a negative effect on younger and new employees. The study made an original contribution to this area as it depicted a clear indication of poor role-modelling and decision-making that managers lack, conflict management skills and its implications thereof.
Publisher
Adonis and Abbey Publishers
Subject
Economics and Econometrics,Business and International Management
Cited by
2 articles.
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