Perceived Organizational ERP Benefits for SMEs: Middle Eastern Perspective

Author:

Almahamid Soud,Awsi Omer1

Affiliation:

1. Middle East University

Abstract

This study aims to examine the impact of organizational environment (top management support, company-wide support, business process reengineering, effective project management, and organizational culture) and enterprise resource planning (ERP) vendor environment (ERP vendor support) on ERP perceived benefits. In order to achieve the study’s aim, a questionnaire was developed based on the extant literature to collect relevant data from the research informants. The population for this research consisted of all users of Microsoft Dynamics Great Plains (a typical type of enterprise system), which is frequently used in Jordanian companies in Amman City. A random sample of 30% of the research population was selected. The results revealed that business process reengineering, effective project management, company-wide support, and organizational culture have a positive correlation with ERP perceived benefits, whereas top management support does not. In addition, there is a significant positive correlation between vendor support and ERP perceived benefits. Academic and practical recommendations are provided.

Publisher

Informing Science Institute

Subject

Information Systems and Management,General Computer Science

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Investigating ERP Readiness Enablers and Inhibitors Among Egyptian Higher Education Institutions;Global Business Review;2021-04-20

2. Factors Influencing the Realization of Competitive Advantage in the Private Portals Context;International Journal of Innovation and Technology Management;2020-06

3. The influence of ERP system usage on agile capabilities;Information Technology & People;2019-12-02

4. The Empirical Evidence of Enterprise Resource Planning System Adoption and Implementation on Firm’s Performance Among Medium-Sized Enterprises;Global Business Review;2019-08-19

5. Integration Testing in Small Packaged Software Vendors;Proceedings of the 2nd International Conference on E-Education, E-Business and E-Technology - ICEBT 2018;2018

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