Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations

Author:

Inyo Nanyama,Githii Wainaina

Publisher

Scientific Research Publishing, Inc.

Subject

Materials Chemistry

Reference162 articles.

1. Quality management effectiveness in Malaysia: A conceptual model for electronics manufacturing services industry

2. Abdullah, N. L., Jamaludin, K. R., & Talib, H. H. A. (2013, April). Assessing Impact of Operational Complexity on Quality Management Practices in Malaysia’s Electrical and Electronics Manufacturing Industry. Paper Presentation, Universiti Teknologi Malaysia (UTM).

3. A decision theory perspective on complexity in performance measurement and management

4. A review of service quality and service delivery

5. Complex Systems—A New Paradigm for the Integrative Study of Management, Physical, and Technological Systems

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