Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City

Author:

Harriet Nayiga,Arthur Nuwagaba,Komunda Mabel Birungi,Mugizi Tom

Publisher

Scientific Research Publishing, Inc.

Subject

Polymers and Plastics,General Environmental Science

Reference88 articles.

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2. Agyei, P. M., & Kilika, J. M. (2013). The Relationship between Service Quality and Customer Loyalty in the Kenyan Mobile Telecommunication Service Industry. European Journal of Business and Management, 5, 26-36.

3. Al-Aali, A., Khurshid, M. A., Nasir, N. M., & Al-Aali, H. (2011). Measuring the Service Quality of Mobile Phone Companies in Saudi Arabia. King Saud University Journal-Administrative Sciences, 22, 43-55.

4. Ali, B. J. (2021). Assessing (The Impact) of Advertisement on Customer Decision Making: Evidence from an Educational Institution. Afak for Science Journal, 6, 267-280.

5. Factors Influencing the Citizens’ Acceptance of Electronic Government

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