The role of intellectual capital in creating and establishing business value: A survey of a sample of workers at the Sonelgaz Foundation in Algeria

Abstract

This study seeks to highlight and clarify the level of intellectual capital in energy institutions in Algeria and to identify its role in creating value for the work of the institution in question, to address the problem of its content, and identify the reality of intellectual capital in the institution under study and its effectiveness in establishing and adding value to its work. A questionnaire was prepared and distributed amongst a target sample to gain their views and post-collection; the questionnaires were submitted to the SPSS program according to the fifth Likert scale. After descriptive analysis and testing the hypotheses of the study, a low level of awareness amongst the participants was found regarding the introduction of innovative technologies to improve their production processes and regarding the study’s quest to achieve a good level of customer satisfaction with them. The reexamination of the improvement of the surveyed enterprise business level by focusing on the adoption of continuous improvement policy and change in the organizational culture is recommended as this may help it to own intellectual capital outstanding.