1. Mobilizing sustainable transport for development. Analysis and Policy Recommendations from the United Nations Secretary-General’s High-Level Advisory Group on Sustainable Transport, 2016. [Electronic resource]: https://sustainabledevelopment.un.org/content/documents/2375Mobilizing%20Sustainable%20Transport.pdf. Last accessed 11.09.2023.
2. Asaliev, A. M., Zavyalova, N. B. [et al]. Marketing approach to quality management of transport services: Monograph [Marketingoviy podkhod k upravleniyu kachestvom transportnogo obsluzhivaniya: Monografiya]. Ed. by N. B. Zavyalova, O. V. Saginova, I. V. Spirina. Novosibirsk, CRNS publ., 2016, 172 p. ISBN 978-5-00068-521-1.
3. Baranova, G. N., Zaborovskaya, O. V. Consumer perception of the quality of passenger transport services: a literary review of foreign studies [Vospriyatie kachestva uslug passazhirskogo transporta potrebitelyami: literaturniy obzor zarubezhnykh issledovanii]. Russian Economic Internet Journal, 2019, Iss.3, 10. EDN: IGFXHZ.
4. Seyfullaeva, M. E., Skorobogatykh, I. I., Sidorchuk, R. R., Grineva, O. O. Estimating the perceived quality of transport service: theoretical and practical approaches. Bulletin of Plekhanov Russian University of Economics, 2018, Iss. 2 (98), pp. 122–134. DOI: http://dx.doi.org/10.21686/2413-2829-2018-2-122-134.
5. Karelin, N. V. Formation of a marketing complex for urban passenger transportation based on an innovative approach. Ph.D. (Economics) thesis [Formirovanie kompleksa marketinga gorodskikh passazhirskikh perevozok na osnove innovatsionnogo podkhoda. Diss… kand. ekon. nauk]. Orenburg, OSU publ., 2020, 198 p. [Electronic resource]: https://rsue.ru/avtoref/KarelinNV/%D0%94%D0%B8%D1%81%D1%81%D0%B5%D1%80%D1%82%D0%B0%D1%86%D0%B8%D1%8F.pdf?ysclid=lpie8kkcrr883340503. Last accessed 21.07.2023.