The Private Dental Practice in Kyiv, Ukraine: ISO 9001:2015 Certification and Recertifiсation Procedures in 2022-2024

Abstract

The development and improvement of the reputation of a private dental practice (PDP) is inextricably linked not only with the provision of dental care to the population, but also with compliance with the best international standards. The purpose of this paper is to highlight the procedure for passing certification and recertification ISO 9001:2015 (ISO 9001) by a PDP in Kyiv, Ukraine. ISO 9001 is a globally recognized standard for quality management developed by the International Organization for Standardization (ISO). The passing of these certifications in Ukraine is of particular interest because they took place under the audit of the certification body from the European Union and in the conditions of the highest complexity, namely the large-scale war of the terrorist state (i.e., Russian Federation) against the Ukrainian state. Our PDP was registered in 2016 and has the legal form of an individual entrepreneur. Individual entrepreneur (transliteration from Ukrainian, fizychna osoba-pidpryiemets [FOP]) can also be called as private entrepreneur, sole proprietor, and physical person-entrepreneur. The main economic activity of the presented PDP is stomatological practice (i.e., dental practice). Even though our PDP provides the entire range of dental procedures, its main orientation is oral implantology. The audits and ISO 9001:2015 certifications were conducted in 2022-2024. Detailed data on the completion of two audits is provided and analyzed. The original certificates in two languages, English and Ukrainian, have been added to the article for clarity. The publication also provides step-by-step instructions for checking whether an ISO 9001:2015 certificate is valid on the Internet for both PDP owners and patients. Reflecting after the audits and certifications, I, as the owner of practice, must admit that they significantly improved the practice's organization and allowed it to reach a qualitatively new level. We hope that the details presented in this article will be a guide for other PDP owners in Ukraine and abroad.