When Transformation Deters Recycling: The Role of Privacy Concerns

Abstract

Consumers frequently handle documents that contain private information, such as financial records, but how do consumers dispose of these items when they are finished with them? In an era where digital privacy concerns are escalating, understanding the interplay between privacy and physical waste disposal is crucial. This research examines the role of privacy concerns in consumer disposal decisions. Four studies demonstrate that consumers are less likely to recycle items containing private information compared to those without such information. This reluctance to recycle stems from consumers’ perceptions that recycling, since it transforms items into something new, entails heightened levels of handling, sorting, and scrutiny by others. Consequently, when disposing of items containing private information, privacy concerns are exacerbated. Consumers feel that such items are more visible to others when placed in recycling bins rather than conventional trash receptacles. This heightened sense of visibility reduces consumers’ inclination to recycle items containing private information. However, actions that reduce the visibility of private information, such as document shredding, enhance consumers’ willingness to engage in recycling behavior. These findings contribute to the literature on privacy and sustainability and have implications for companies dealing with private information, as well as for policymakers overseeing consumer privacy matters.