Abstract
Abstract
The study examines repair practices of speakers following an open class repair initiator (OCRI) in next turn in
hospitality and tourism (HT) service encounters mediated through English as a lingua franca (ELF). The data comprise fifteen hours
of naturally occurring ELF service encounters recorded at three HT sites in Thailand. Using conversation analytic procedures, the
analysis reveals that speakers may offer multiple repair solutions following an OCRI, which appear oriented to a potential problem
of understanding rather than one of hearing. The participants combine repetition of the trouble-source turn with
comprehension-enhancing techniques such as lexical replacement, rephrasing of prior talk and explication of potentially
problematic words. As it is pertinent that messages are accurately relayed and received, speakers adopt a proactive stance and
combine repair practices to raise explicitness and improve communicative clarity. In ELF HT service encounters, the principle of
increased collaborative effort prevails and underlies communicative effectiveness.
Publisher
John Benjamins Publishing Company
Subject
Linguistics and Language,Philosophy,Language and Linguistics