Affiliation:
1. CoR-Lab Bielefeld University
2. Honda Research Institute Europe
3. Medical Assistance Systems Bielefeld University
Abstract
Abstract
Research in social robotics is commonly focused on designing robots that imitate human behavior. While this might
increase a user’s satisfaction and acceptance of robots at first glance, it does not automatically aid a non-expert user in
naturally interacting with robots, and might hurt their ability to correctly anticipate a robot’s capabilities. We argue that a
faulty mental model, that the user has of the robot, is one of the main sources of confusion. In this work, we investigate how
communicating technical concepts of robotic systems to users affect their mental models, and how this can increase the quality of
human-robot interaction. We conducted an online study and investigated possible ways of improving users’ mental models. Our
results underline that communicating technical concepts can form an improved mental model. Consequently, we show the importance of
consciously designing robots that express their capabilities and limitations.
Publisher
John Benjamins Publishing Company
Subject
Human-Computer Interaction,Linguistics and Language,Animal Science and Zoology,Language and Linguistics,Communication
Cited by
4 articles.
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