Awareness and Impact of Artificial Intelligence Technology in Banking: A Study Among Bank Employees in Changanacherry Municipality, Kerala, India

Abstract

Artificial Intelligence (AI) is a rapidly evolving technology with widespread applications in various industries, including banking and finance. This research aims to explore the awareness and impact of AI technology in banking among bank employees in India . The study also investigates the influence of AI on the performance of banking functions. The research commences with an introduction to AI and its historical roots, dating back to 1956 when the concept was first introduced by John McCarthy and other experts. AI is defined as the ability of digital computers or computer-controlled robots to perform intelligent tasks such as reasoning, learning, and problem-solving. The integration of AI in banking has led to significant disruptions, making the sector more customer-centric and technologically relevant. The study mainly covers the awareness, importance, attitude of bank employees, challenges in implementing AI technology in banks. Training Programs are the main sources of awareness about AI technology used in banking.AI helps to reduce the complications of the banking work. Trust Deficit is a major challenge in implementing AI.