Toward a Conceptualization and Operationalization of Satisfaction With Nonpharmacological Interventions

Abstract

Background:Although satisfaction is recognized as an essential aspect in the evaluation of interventions’ effectiveness, there is lack of clarity on its conceptualization and operationalization. In this article, we present conceptual and operational definitions that specify the domains and attributes of satisfaction with nonpharmacological interventions.Methods:An integrative review of conceptual and empirical literature was conducted to generate the conceptual and operational definitions of satisfaction with interventions. Fifty-six publications were included in the review. The definitions of satisfaction and the content of instruments measuring satisfaction were reviewed, compared, and contrasted to identify the domains and attributes of the concept.Results:Satisfaction is defined as the appraisal of the interventions’ process and outcome. It is operationalized in 4 domains of process: (a) suitability and utility of the intervention’s components, (b) attitude toward and desire to continue with the intervention, (c) competence and interpersonal style of interventionist, and (d) implementation (format and dose) of the intervention. The outcome domain includes improvement in the health problem and in everyday functions, discomfort, and attribution of the outcomes to the intervention.Conclusions:The conceptual and operational definitions can guide the development of instruments to assess satisfaction with nonpharmacological interventions, which can point to aspects of interventions that are viewed favorably or unfavorably.