Caseload Management: The Key to Effectiveness

Abstract

Discussion of the role of the rehabilitation counselor shows the significance of coordinating skills for effective client service delivery. An attempt is made to provide initial work on resolving the counselor-coordinator controversy. Coordinating skills include caseload management, case management, and self management. Counselors need to view the caseload as a whole, work within its parts, and use themselves and other resources to accomplish the task. Development of all skills allows optimal functioning and service to the client. Examples of how coordination skills can be broken down into a technology that is effective and humane are given. Pilot projects attempting to provide the technology are mentioned as is the need for experimentation and implementation in the area af coordination skills. No single skill has priority as each is necessary and facilitates clients’ efforts in reaching their goals.