An Examination of Mobile Fintech Utilization From a Stress-Coping Perspective

Abstract

This study examines associations between a set of financial stress factors and three types of utilizations of mobile financial technology (fintech) from a stress-coping perspective. With data from the 2018 National Financial Capability Study, the results indicated that financial stress, perceived overindebtedness, and stressful financial stressors were positively related to the usage of mobile fintech for fundamental financial task management, mobile transaction, and mobile banking. Policy makers need to be aware of the opportunities generated within the growing fintech industry and its potential role as a stress-coping resource for consumers experiencing financial stress, perceived overindebtedness, and financial stressor events. Financial practitioners, educators, and institutions can apply the findings of this study as they develop and promote financial services and products through mobile devices to create greater access for individuals to cope with financial stress and difficulties.