The Experiences of Domestic Violence Shelter Workers and Their Perceptions of Shelter Services: A Preliminary Study

Abstract

With domestic violence shelters faced with the persistent and arduous challenge of intimate partner violence, using an online survey, we explored the experiences of 98 shelter workers, including their perceptions of shelter services. Findings revealed that a majority of respondents (94%) indicated that through their work, they have had a positive influence on shelter residents. Moreover, 68% agreed that shelters are successful with providing services that will aid women in becoming self-sufficient, and 94% would like to see shelters have a greater impact on helping women find the pathway to economic independence. Thirty-six and 39% of participants, respectively, endorsed items about compassion fatigue and secondary trauma, and slightly more than half (51%) were frustrated by their work. Challenges in the provision of services included lack of funding, housing, and mental health and communal living issues. Incorporation of wellness efforts and self-care practices are encouraged in order for shelter workers to reduce susceptibility to compassion fatigue and secondary trauma.