Organizational factors in management of “Mega Cruise Ships” from Crowd Management Control aspect

Abstract

Due to the size and number of people on board, management of Mega Cruise ships is complex task, especially when managing response during emergency situations. Any emergency situation that occur on cruise ships, as a consequence will have reaction from passengers. Crowd Management Control is a process to manage this reaction. Objective of this work is to explain that management of emergency situations will be successful, if following organizational factors are accomplished: ship’s crew is well trained, efficient communication is established, officer’s leadership skills are developed, crew members are efficiently organized to work in teams and “Culture of Safety” is accepted by all crew members on board. Effective leaders on board cruise ships will create safety awareness of the crew members that will ensure quality response during emergency situation, which will avoid or reduce number of casualties in such situations. Above mentioned organizational factors could be used in daily operations of cruise ships, as well.