Business communication: theory and practice

Abstract

The purpose of studying the textbook is to increase the level of communicative competence in business communication. The focus is on the basic form of business communication, from which all its other varieties have arisen — business conversation. All stages of a business conversation are considered in detail — establishing contact, problem orientation, discussion and decision-making, as well as opposition to manipulation and assertive behavior. The updated edition includes a chapter on business e-mail correspondence and features of Internet communication. Each chapter is provided with exercises and practical tasks.