1. Quality management: implementing the best ideas of the masters;Brocka,1992
2. Continuous improvement as an ideal in health care;Berwick;N Engl J Med,1989
3. Continuous quality improvement: concepts and applications for physician care;Kritchevsky;JAMA,1991
4. Quality assessment: moving from theory to practice;O'Leary;JAMA,1988
5. Quality assessment and assurance: unity of purpose, diversity of means;Donabedian;Inquiry,1988