Indian Government Websites : A Study

Abstract

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>Transparency and accountability, participation and services are some of the important priorities of governments across the word today. Information plays an essential role in achieving all there objectives which is largely being delivered by using websites. Study of these websites entails the role of governments in disseminating information and providing services to the user community. The current study uses 6 key parameters with 55 indicators to evaluate the performance of 81 central government ministries and departments. It is found that all the websites are </span><span>following guidelines related to identifier with utmost importance, where as the scores in information, usability and </span><span>security parameters are quite acceptable. It is also found that the score with respect to participation and services it is very low. Correlation analysis shows strong relationship between information and usability and usability and participation. The study also observes that most of the websites mostly facebook or tweeter for social networking. The information facilitation index shows that Ministry of External Affairs has the highest score of 0.875 and the lowest score lies with Department of Agricultural Research and Education. Though information is being delivered through the websites can be accessed with little efforts, the concern is that when it comes to citizen participation and service delivery there is quite a lot to be improved. </span></p></div></div></div>