Controlling of operational activity of trade enterprises

Abstract

Introduction. The efficiency of operational activity is a necessary condition for ensuring the sustainable economic development of trade enterprises. Therefore, the search for and imple­mentation of innovative technologies for mana­ging this activity is a priority task for the enter­prise management. Problem. The consequences of COVID-19 and Russian military aggression have made tra­ditional systems for managing the operational acti­vities of trade enterprises ineffective. The pro­blem of adapting enterprise management to new economic conditions is crucial today. The aim of the article is to substantiate the theoretical foundations of process-oriented controlling of the operational activities. Methods. The following methods of scientific knowledge are used: analysis and synthesis, deduction and induction, generalization. Results. The content and main tasks of pro­cess-oriented controlling of the operational acti­vity of a trade enterprise are formulated. The model of operational business processes of the upper level of the trade enterprise is pre­sented, the principles of formation of target indicators of management of operational busi­ness processes are defined, and approaches to the formation of a system of centers of financial responsibility for trade enterprises of different sizes and different basic organizational manage­ment structures are formulated. Conclusions. The implementation of the tech­nology of controlling operational activities based on a process-oriented approach allows to quickly adapt the management system of the enterprise to new business conditions.