INFORMATION SUPPORT FOR CRISIS DIAGNOSTICSIN THE CRISIS MANAGEMENT SYSTEM OF ENERGY SERVICE COMPANIES

Abstract

Background. The operation of energy service companies is critical for Ukraine beсause they are one of the primary mechanisms for creating the necessary energy infrastructure for the country's sustainable development. During the full-scale russia invasion and economic crisis, the reliable operation of ESCO companies is impossible without implementing a crisis management system. At the same time, an effective crisis management system for ESCO companies requires a reliable subsystem for initial crisis diagnosis. This subsystem should be capable to identify potential crises and provide timely and accurate information to support effective management decisions. At the same time, high-quality information supporting crisis diagnostics becomes one of the critical elements of the anti-crisis management system for ESCO companies and requires its research. The purpose of the article is to study the information support for crisis diagnostics as a component of the crisis management system of energy service companies, as well as to develop proposals for its improvement. The object of the research is the information support for crisis management, as well as the set of processes and phenomena related to it in the process of diagnosing crises in the activities of ESCO companies. Methods. General scientific and special methods were used, in particular: systemic approach and analogies – when studying the place and role of information support for crisis diagnosis in the crisis management system of ESCO companies; modeling and abstraction – when building a logical-symbolic model of the crisis diagnosis system in the activities of ESCO companies; methods of synthesis and grouping, logical generalization and concretization, analytical and graphic methods were also applied. Results. It is proposed that in the system of crisis diagnostics in the operation of ESCO companies, the information support for crisis diagnostics should comprise three information subsystems: the internal environment of the ESCO company, the external environment of the ESCO company of indirect action, and the external environment of the ESCO company of direct action, which simultaneously acts as the internal environment of the energy service customer. Sources of information for each of the proposed subsystems of information support of the crisis diagnosis system in the activities of ESCO companies are structured, and the influence of the information base on the possibility of predicting crises is also indicated. Conclusions. It was revealed that, unlike the classical division into external and internal information subsystems, the specifics of ESCO companies' operation require the identification of an additional external subsystem of direct action information support. This subsystem simultaneously acts as the internal environment of the customer of the energy service. This is because crisis phenomena in the activities of ESCO companies are primarily caused by the actions or inaction of the customer of the energy service. At the same time, the information support system should include the development of subsystems of internal / external information and financial / non-financial information. The study emphasizes the importance of proactive crisis diagnosis measures based on reliable information, underscoring the critical role of access to pertinent data for efficient crisis management.