Influence of Strategic Planning on Crisis Management in the Service Sector Firms in Palestine

Abstract

Objectives: The purpose of this paper is to review the influence of the strategic planning on crisis management in the service sector firms in Palestine and how it is used in times of crises if they occur. Methodology: A review of the literature relating to both strategic planning and crisis management in developing countries has been made in this study. The qualitative method is used in this paper since it enables the researcher to gain a deeper knowledge and understanding of the phenomenon. Results: Firstly, the leaders and managers of a firm will be able to develop their strategies using a practical approach to prevent crises or minimizing their effects. Secondly, managers will be able to think strategically in the mid of a crisis to handle it more effectively. Thirdly, firms will have leaders and teams capable enough to inspire people with a sense of hope and strategic direction. Implications: Managers and leaders must seek for having best strategies to apply and develop them in firms for preventing crises or mitigating their effects.