A Systematic Literature Review of Application Development to Realize Paperless Application in Indonesia: Sectors, Platforms, Impacts, and Challenges

Abstract

Going paperless is an ideal form of the information era with the advantages of being time-efficient, environmentally friendly, proper documentation management, and it is an important step to improve the perception of the organization in the environmental field. From the environmental perspective, paperless is a concrete step to reduce the use of trees for paper. The paperless concept has been proposed by the government and has been legally guaranteed, so various sectors have begun to implement the paperless concept such as in the government, education, and industry sectors. However, there has been limited research that studies how many sectors implement paperless applications, the platforms that are used to develop paperless applications, the impacts of using paperless applications and the challenges for Indonesia. Therefore, this study aims to find out more details in the use of paperless applications in terms of sectors, platforms, impacts, and challenges for Indonesia. The data used in this study are articles of journal accredited by Sinta discussing the development of paperless applications in the government, education, and industry sectors from 2010 to 2019. The data are analyzed using the Systematic Literature Review method (SLR). The results of this study indicate that the sector that constantly develops paperless applications is the education sector, while the dominant platform used to develop paperless applications is the website. The impact of using paperless applications has a positive impact both in terms of performance, budget savings, and solving environmental problems generated by paper waste. Paperless applications are the solution in the digital era in supporting environmental preservation. The challenge is how the government makes regulations to support paperless applications in all agencies and provides financial support to sectors in which the use of paper is classified as significant but lacks funds in implementing paperless applications. Paperless applications must also be easy to use, and users must be provided continuous training so that paperless applications can be implemented easier.